Patient, "The medical doctors didn't do anything. They don't know what they are doing. They didn't fix my shoulder. They didn't even do an X-Ray."
Dr. A, "Are you angry at them?"
Patient, "Yes, I am."
Dr. A, " Are they angry at you?"
Patient hesitates and then responds, "I... I don't know."
Dr. A, "Just like you are angry at them for not fixing your shoulder, they might be angry at you for bringing to them a problem that they were not able to solve."
Patient ponders over this statement and does not respond.
Dr. A, "Medicine is teamwork. You help them and they help you. You work as a team to solve a problem."
And the rest of the patient encounter went on in a more peaceful and calm manner. Dr. A did not fix her shoulder in this encounter, but she was certainly more satisfied. Wow!
Dr. A, "Are you angry at them?"
Patient, "Yes, I am."
Dr. A, " Are they angry at you?"
Patient hesitates and then responds, "I... I don't know."
Dr. A, "Just like you are angry at them for not fixing your shoulder, they might be angry at you for bringing to them a problem that they were not able to solve."
Patient ponders over this statement and does not respond.
Dr. A, "Medicine is teamwork. You help them and they help you. You work as a team to solve a problem."
And the rest of the patient encounter went on in a more peaceful and calm manner. Dr. A did not fix her shoulder in this encounter, but she was certainly more satisfied. Wow!
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